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How to connect your Windows computer to the internet using QZ USB Ethernet Adapter?

Published On 02/04/2021 1:42 PM by QZ Support
Typically Windows detects QZ Ethernet adapter automatically as soon as it is plugged in. The QZ network adapters are plug and play, you don’t have to install device drivers manually. When the Windows detects QZ Ethernet adapter, it automatically creates a network connection and configures it to support basic networking protocols. If not, complete the following basic steps. 
If you aren’t sure what to enter, check with your network administrator or contact QZ customer support for assistance.

Basic troubleshooting steps
1. If you’re using a modem, make sure the modem is turned on and connected to the wall jack with the cable that came with the modem. Use an Ethernet cable to connect your QZ Ethernet port to a modem or other network device (for example, a switch or a router).
2. Make sure Wi Fi is turned OFF on your computer. Select the "No internet connection" icon on the right side of the taskbar (Network and Internet Settings), and make sure Wi-Fi is turned OFF. If it isn't, select it to turn it OFF. 
3. Make sure Airplane mode is turned off.
4. Chose the Ethernet over the QZ adapter as your source of internet, if it isn't, select it to turn it ON.
Note: If Windows has access to both, it will give top priority to Ethernet, but display the Wi-Fi icon in the notification area. Right-click on the icon, go to Open Network and Internet Settings, then the Wi-Fi tab, and toggle off.
5. If Wi-Fi is disabled and you’re still not getting a network connection, make sure that Ethernet is enabled in the same Network and Internet Settings section. Go to Network & Internet settings (you can access it by typing ‘View Network Connections’ on the taskbar). If you see ‘Not connected’ below the Ethernet Connection name, right-click it and select Enable. It may take a few seconds for the connection to start working. If you see ‘Enabled’, try disable Ethernet and enable again. This will prompt the OS to retry installing the drivers required manually.

If the problem persists contact QZ customer support for computer OS specific advanced troubleshooting steps.
This entry was posted in Ethernet Adapters


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